Terms of service

TERMS AND CONDITIONS

1. INTRODUCTION
The following terms and conditions cover all aspects of our services, all customers must agree to these terms before purchasing or selling a registration with us. You may make a copy of these Terms for your reference. The Terms are a legal agreement between you and Reg Dealers Limited, we reserve the right to change these terms and conditions at any time.

1.1. COMPANY DETAILS
The www.regdealers.com website is owned and operated by Reg Dealers Limited. Reg Dealers Limited is a registered company in England. Our registered office is 26 Abbeydale Gardens, South Hetton, Durham, DH6 2TS. Our company registration number is 12548085. You can also contact us by email at sales@regdealers.com or by phone at 07500746369.

2. DEFINITIONS AND INTERPRETATION
The following definitions and rules of interpretation apply in these terms. 

2.1. Definitions:
‘us’ or ‘we’ or ‘our’ means Reg Dealers Limited;
‘you’ or ‘your’ means the party who is our customer and where applicable who is stated in the Contract Particulars;
‘DVLA’ Driver and Vehicle Licensing Agency;
‘Normal Working Hours’ means 9 am. to 5 pm on any Business Day;
‘Business Day’ a day when banks in the City of London are open for business;
‘VAT’ Value Added Tax at the prevailing rate from time to time;
‘Contract Particulars’ the contract particulars detailing the terms of any sale or purchase of RM Rights pursuant to these terms;

‘Registration Mark’  A vehicle registration mark is neither ‘goods’ nor ‘services’ but a unique identifying mark, registered with the DVLA, which may be associated with and displayed on a motor vehicle in the United Kingdom (‘Registration Mark’). 

‘RM Rights’ The right to use, hold or transfer a Registration Mark (‘the RM Rights’) is subject to rules and regulations which may change from time to time. You should be aware that altering, re-arranging or misrepresenting a registration number is an offence which can result in a fine and in the registration, number being withdrawn without compensation.
'Seller' referred to here is the person or organisation wishing to dispose of the rights to a Registration Mark.
'Purchaser' referred to is the person or organisation wishing to acquire the rights to a vehicle Registration Mark.
'Keeper' is the person who is using/keeping the vehicle and is noted on the V5C Registration Certificate. The Keeper is not necessarily the owner of the vehicle.
'Nominee' is the person whose name appears on the V750 Certificate of Entitlement or V778 Retention Document as the person or company able to use the registration in addition to the Purchaser or Grantee. If the registration is to be assigned to a brand-new vehicle, the Nominee name will need to match that of the registered Keeper.
'Cardholder' is the person or company to which a payment card has been issued and is personally named on that card.
'Donor Vehicle' is the vehicle from which the Registration Mark is being Transferred.
'Assignment' is the moving of the vehicle Registration Mark from an official Government certificate (such as a V750 Certificate of Entitlement or V778 Certificate of Retention) to a suitable vehicle.
'Transfer' refers to the process of moving a vehicle Registration Mark between vehicles.
'Retention' refers to the process of moving a vehicle Registration Mark from a vehicle onto a V778 Certificate of Retention (holding document).

3. BUYING A REGISTRATION

3.1. REGISTRATION MARKS ADVERTISED

3.1.1. We sell Registration Marks owned by clients, government stock and our own stock. 

3.1.2. All Registration Marks are sold subject to availability. Although we check the availability of every Registration Mark before advertising, the availability can change due to various reasons, we cannot accept responsibility should the registration become unavailable due to error, default or action on the part of a donor, or in the unlikely event of failure of the transfer at DVLA. Please note that if a Registration does become unavailable, we will try and find a suitable replacement Registration or provide a refund in full. However, where the failure is in some way due to your fault (or that of someone acting on your behalf), we cannot accept any liability of any kind.

3.1.3. You can purchase a Registration Mark that is newer than your vehicle, but you cannot display it on a vehicle in order to make that vehicle look newer. It is the Purchasers responsibility to choose a suitable plate for a specific vehicle. 

3.2. PRICING AND PAYMENT

3.2.1. The final price for the Registration Mark on this website will (if applicable) include VAT charged at the current 20% rate and relevant DVLA transfer fees.
3.2.2. Payment must be made in full in order to secure a registration from being sold to another party. The payment is deemed to have been received when the Purchaser's credit or debit card payment has been authorised or, in the case of another payment method, when cleared funds reach the Reg Dealers Limited account.
3.2.3. Use of the website's buy online facility does not guarantee price or availability of your chosen registration number.
3.2.4. Prices advertised may be subject to change without notice.  We make every effort to ensure that prices are correct, we acknowledge that occasional errors could occur due to third party sellers having direct access to update and amend pricing at their own discretion. Reg Dealers Limited does not take any liability for mistakes or errors in pricing for Registration Marks listed by third parties.
3.2.5. Reg Dealers Limited will not conclude final Transfers or Assignments, until full payment is received.
3.2.6. Any deposit or part payment taken is non-refundable. It will reserve the Registration Mark for up to 2 weeks pending full payment and correct documentation to complete the transfer.
3.2.7. Reg Dealers Limited cannot be held responsible for any disappointment or losses relating to the Seller declining offers to purchase, choosing to sell the Registration Mark elsewhere or withdrawing it from sale for whatever reason. If the sale does not proceed for any reason of failure on the part of a Seller, then a full refund will be given.
3.2.8. Under the Consumer Contracts Regulations (formerly called the Distance Selling Regulations), Reg Dealers Limited service begins immediately upon a payment being taken. As Reg Dealers Limited supplies bespoke services and customised goods, no cooling off period or refunds are given as Reg Dealers Limited enters into legally binding contracts with the DVLA, third parties on the Purchaser's behalf, which cannot be changed or cancelled.

3.3. ORDER DETAILS AND DOCUMENTATION

3.3.1. It is the sole responsibility of the Purchaser to provide accurate information and documentation when required to do so. Reg Dealers Limited cannot be held responsible for costs incurred, losses or delays due to inaccuracies or mistakes, on the part of the Purchaser.

3.4. TRANSFER AND ASSIGNMENT

3.4.1. Reg Dealers Limited will always endeavour to process Transfers and Assignments of Registration Mark as quickly as possible but no guarantees of time frames for such processes can be given due to the chance of unforeseen circumstances. Therefore, any time frames mentioned are typical times given for guide purposes only.

3.4.2. Once we have received full payment, details and documentation (if applicable). Reg Dealers Limited shall be responsible for administering documentation (if required) for the Registration Mark purchase and will endeavour to provide this to the customer as soon as possible. Reg Dealers Limited cannot be held responsible for undue delay via post. In the event that DVLA revokes rights to a specific Registration Mark, Reg Dealers Limited will not be liable for any loss, damages or other expenses. 
3.4.3. The Purchaser understands that Registration Mark Transfers and Assignments can be refused, rejected or delayed by the Government for reasons beyond the control and responsibility of the Reg Dealers Limited and so, although rare, failures and delays can occur. 
3.4.4. The Purchaser's chosen Registration Mark will initially be issued onto a Government certificate, such as a V750 Certificate of Entitlement or V778 Certificate of Retention, ready for Assignment to a vehicle.
3.4.5. Any Registration Mark supplied on a DVLA V750 Certificate of Entitlements or DVLA V778 Retention Documents to the Purchaser will need to be transferred to a vehicle by the expiry date of the certificate. This will be the responsibility of the Purchaser.
3.4.6. Once a transfer has been authorised by the DVLA, Reg Dealers Limited disavows, and is free from, all liabilities regarding the mark in question.
3.4.7. Reg Dealers Limited do not supply or provide plastic (acrylic) number plates and this will be the Purchaser’s responsibility if they are required. Purchasers should follow strict DVLA guidelines.

4. SELLING AND VALUATION OF REGISTRATION MARK

4.1.1. The Seller must agree to these Terms and Conditions prior to requesting a valuation or advertising a Registration Mark for sale on our website www.regdealers.com.
4.1.2. Reg Dealers Limited will act as a broker for the Registration Mark in question and will attempt to find buyers for the Registration Mark.
4.1.3. Reg Dealers provide a free valuation service upon request, whilst we aim to value the Registration Mark as accurately as possible at the time of the Sellers request. The valuation is in no way a guarantee that will be able to find the Seller a Buyer for the valuation quoted.
4.1.4. By submitting a Registration Mark the Seller agrees that the Registration Mark will be published for sale on www.regdealers.com. This does not effect the Sellers rights to the plate and is not a guarantee to sell. A sale will only be agreed if the Seller confirms that they wish to accept a purchase and or offer made for the Registration Mark once a Buyer is found. 
4.1.5. The Seller agrees that by listing a Registration Mark on our website and agreeing to these terms and conditions that they are giving permission for Reg Dealers Limited to contact them using the personal information supplied in relation to enquiries or sale of said Registration Mark.
4.1.6. The value payable to the Seller of the Registration Mark will be the price already agreed with Reg Dealers Limited in a quotation previously issued or any lower offer agreed with the Seller prior to sale, via telephone or e-mail. 
4.1.7. The Seller must notify Reg Dealers Limited in writing, if otherwise ceases to be the owner of the Registration Mark or wishes to withdraw it from sale. The Seller must also notify us in writing if the vehicle carrying the Registration Mark is sold, stolen or destroyed. If the Seller fails to notify Reg Dealers Limited that a Registration Mark is no longer for sale and a Buyer is found, the Seller shall be liable to produce the documents for the Registration Mark in question, or pay any costs incurred by Reg Dealers Limited secure the sale. 
4.1.8. Once a Registration Mark is sold the Seller must return all valid paperwork, including Current V5 and MOT Certificate (where applicable) as requested within a maximum of 10 business days of notification of a sale. If a sale falls through due to the failure to provide valid paperwork to us, then the Seller will be responsible for any costs incurred by Reg Dealers Limited to secure the sale. 
4.1.9. Once a new V5 bearing the new Registration Mark is received by the Buyer this shall be conclusive proof that a successful transfer has taken place for both Buyer and Seller. 
4.1.10. In the event that a Registration Mark is unable to transferred from a Donor Vehicle, due to vehicle age or status the DVLA may at this time request a vehicle inspection and or voluntary MOT. At this time, it will be the Seller's responsibility to present the Donor Vehicle to the DVLA, at their own expense. 
4.1.11. The Seller will be responsible for affixing the replacement Registration Mark to the Donor Vehicle once a Registration Mark transfer has been confirmed by the DVLA.

5. PERSONAL INFORMATION

5.1. In order to complete Transfer or Assignment of Registration Marks, Reg Dealers Limited will require documents containing personal information. This information will only be used to conduct the business ordered by the Purchaser unless otherwise stated and agreed.
5.2. Information entered on our website is stored in a secure database for the purposes of either buying or selling a Registration Mark. On request in writing Reg Dealers Limited are happy to remove any stored personal information.
5.3. Reg Dealers Limited may contact you regarding our services or discuss a specific Registration Mark that may be of interest to you.
5.4. Reg Dealers Limited will never disclose personal information to third parties unless required to do so by law. Reg Dealers Limited will also never sell personal data.

6. CUSTOMER COMPLAINT PROCEDURE AND QUESTIONS

6.1. Please let us know if you have any questions in relation to our terms and conditions, website or services on the contact information below.
6.2. If you wish to make a complaint, please contact us on the below details and we will endeavour to respond as soon as possible.

Contact Details
Email: sales@regdealers.com
Phone: 07500746369
Address: 26 Abbeydale Gardens, South Hetton, Durham, DH6 2TS